SAP Consulting | System Management Software

theGuard! Service Management Center Release Notes for Version 6.4

Date: July 2010
Last change: May 2011

Contents

How is the new version 6.4 installed and licenced?
What is new in theGuard! Service Management Center Version 6.4?
Service Packs
Update from older CINeMa or theGuard! NetworkManager versions
Further information
Known problems

How is the new version 6.4 installed and licensed?

New Installation or update of an existant 6.3 installation:
Installation is accomplished over a normal SETUP routine. Please attend the related information in the Start-WEB, and the description inside installation-procedure.

What is new in theGuard! Service Management Center Version 6.4?

theGuard! Business Process Manager
- Business Impact Analysis
- Notes and Attachments on Nodes and Business Views
Service Portal
- Service Level Trees
- tG! Service Catalog Management
theGuard! Business Service Manager
- tG! System & Application Dashboard
- Adaptive Business Cockpit (available Q4/2010)
- New Business Service Connectors
- DeviceViewer
theGuard! ServiceDesk
- Tracking
- Activity-Scheduler
- Documents Upload using Drag & Drop
- API to Command from FNT
theGuard! CMDB
- VAA-Technology for CMDB data mining
- Change History
- License Management
- Asset & Inventory - API for Assets Accounting
- Extended Search Functionality
- CI relations to people / groups
theGuard! NetworkManager
- Node Dependencies
- Delayed State Change
- Multi-client Capability for all events
- Analysis of archived events
- Managed Object Type Groups
- UTC-Time Support
- Quality of Service Monitor
- Optimizations for WMI-Mass-Data Transfer (Provider)
Reporting
- Configuration for filenames and share paths
- theGuard! CMDB: Reporting
- theGuard! CMDB: Reports for Change History
General
- 64Bit Support for theGuard - DB Server
- 64Bit Support for Business Service Connectors
- Unified DB-Archiving Concept

Service Packs

Service Pack 3
- NetworkManager
  - Bugfix: Node title is not included in NodeManager Name search
  - Bugfix: Special characters are not displayed correctly in log detail view
  - Bugfix: Duplicate filter numbers may occur when importing event filter
  - New: Submap export to image file
  - New: Explicit protocol selection for HTTPS polling
  - New: Alternative node title per node in map views
  - Improvement: Alternative title in context menus for link information using 'name=value'
  - Improvement: Save and restore size of some commonly used dialogs
- Browse Server
  - New: Integrate HTTP request from the HTTP Server
- SNMP Interface
  - New: Integration Buisness Service Management (BSM) interface
  - Improvement: HTTP requests to the Browse Server
- Service Desk
  - Bugfix: gathering properties for nodes
  - New: start ticket from node context menu
  - Bugfix: in list export for values containing line breaks
  - New: authorization to save asset searches
  - New: Hitlist for KB implemented.
  - New: "delete button" to remove an authorizer
  - New: define special fall back status on "cancel approval"
  - New: Change Management \ Overview : checkbox ("All Tasks for myGroups") added on search with same functionality as on ServiceDesk \ Overview
  - Improvement: list "Locked Requests" displays now only tickets which are actually locked.
  - New: display configuration for Managed Object tabs, Source dropdown and Asset&Inventory lists
  - New: show only problem ticket at newsticker if checked
- Event Server
  - Bugfix: EventMessage-Text of a goto-Action may be used in other profiles
- Service Pack Installer
  - Bugfix: During the PSM Service Pack-installation it could occur that the default-database (class-database) was not exchanged.
Service Pack 2
- NetworkManager
  - Bugfix: Custom1 hint text ist displayed for Custom2/3 on map objects
  - Bugfix: New nodes are created with a wrong timestamp in discovery
  - Bugfix: Floating point error when creating a second/minute/hour schedule
  - Bugfix: Bugfix: Map node link information is not updated in other user sessions
  - Bugfix: Error in license handling of imported nodes
  - Improvement: Separate handling for subgroups when removing group assignments
- MultiSite Server
  - Bugfix: Fixed possible problems for history data import
- Database Server
  - Improvement: Process dump will be generated automatically on access violation
  - Bugfix: Fixed possible crash after a failed transaction
  - Bugfix: Under certain conditions history data can be lost by the compression task
- Database Administrator
  - Bugfix: Error messages appeared after setting "Maximum memory usage" to greater than 2000
- HistoryServer
  - Improvement: writing into the database. reducing of recording gaps
- Browse Server
  - Improvement: Seperate reading of XML files from the requests to these files
  - Improvement: Expire date of XML files is checked
- SNMP Interface
  - Improvement: Adjust SNMPv3 to new MgWSnmp.dll (Version 7.0.0.405)
- Service Desk
  - Unicode Support
  - SLA calculation for "Open" and "Untouched" tickets in the ticketlist
  - SAP Cats enhancement for the administration of SAPCats Project and suprojects
  - JavaScript support in forms
- Reporting
  - Improved Performance for System & Network Reports
  - Scheduled Reports: Configurable Start- and End-Clock time
  - Dynamic Performance Report: Template Parameters are adapted correctly and Scheduled Report’s Template can be deleted afterwards.
  - New AdHoc Report for Events
Service Pack 1
- NetworkManager
  - Bugfix: Copy & Paste does not work in log detail dialog
  - Bugfix: Day of week scheduling constraint calculation is wrong
  - Improvement: Reduced map load time for large maps
- Database Server
  - Bugfix: Events were not moved to archive
- Schedule Server
  - Improvement: Event generation for custom tasks
- MultiSite
  - Improvement: On central site created correlations for imported nodes will not be removed automatically
- Discovery Server
  - Bugfix: topology scan failed with alcatel switches
- Webconsole
  - Bugfix: Device Manager button bar is not displayed

Update from older CINeMa or theGuard! NetworkManager versions

Please backup all data before installing the update!
- REALTECH takes no responsibility on possible loss of data!
- After Installation old databases are imported and updated respectively, automatically.
- Please check the functionality of your event filters!
If you want to update from NetworkManager version 6.0 you have to call up the NetworkManager 6.1 setup.

Note: Detailed installation information can be found in the installation manual.

Further information

For further information see http://networkmanager.realtech.com.
The system is described in the whitepaper system concept.
A detailed description of the specific functions is described in the product service description of theGuard! Service Management Center.

Known problems

Common:
- An ample measure of events or traps may overload the system. Prefilter can avoid this problem.
Huge databases:
- When using lots of Agents: SQL-Server databases and distributed database servers are recommended. See Multi Site Edition.
Update of a distributed installation:
- After the update of a distributed installation (e. g. NetworkManager and Servicecenter/ServiceDesk on two computers with a common database or at a separate computer with Microsoft SQL Server including reporting) local Database Server configurations refer to the same database. Thus it is impossible to start theGuard! Service Management Center until the settings are adjusted with the Database Administrator tool on each involved system.