theGuard! Service Management Center Release Notes for Version 6.3

Date: July 2009
Last change: July 2010

Contents

  • How is the new version 6.3 installed and licenced?
  • What is new in theGuard! Service Management Center Version 6.3?
  • Service Packs
  • Update from older CINeMa or theGuard! NetworkManager versions
  • Further information
  • Known problems

How is the new version 6.2 installed and licensed?

  • New Installation or update of an existant 6.2 installation:
    Installation is accomplished over a normal SETUP routine. Please attend the related information in the Start-WEB, and the description inside installation-procedure.

What is new in theGuard! Service Management Center Version 6.3?

  • (work in process)

Service Packs

  • ServicePack 4

    NetworkManager
    - Bugfix: Redundanz Tasks were inactive

    SNMP Interface
    - Bugfix: "Exceptions in library" error

    Discovery Server
    - Bugfix: wmi authentication assigenments were not notified and the scan received an acces denied error 5201

  • ServicePack 3

    NetworkManager
    - Bugfix: When creating a new submap, NetworkManager blocks for 30 seconds
    - Bugfix: Classes or groups occur multiple times in node selection dialog
    - Bugfix: Access violation may occur when editing Managed Object instance in node properties dialog
    - Bugfix: Custom class are displayed in SNMP node filter
    - Bugfix: XML file references are not stored if Correlation Engine license is missing
    - Bugfix: Element bindings for network attachments are not displayed in web maps
    - Bugfix: GSM modem messages longer than 160 characters are not sent, fixed special character handling
    - Bugfix: Business View membership is not deleted from copied MO instances
    - Improvement: Business View elements tree
    - Improvement: Multi select when reactivating nodes
    - Improvement: User defined cookies in HTTP polling
    - New Feature: Tree structure in correlation status items
    - New Feature: Event Archive View

    Browse Server
    - Improvement: Improvement on WMI data requests

    SNMP Interface
    - Bugfix: Memory leak while accessing mib database
    - Bugfix: "Exceptions in library" error in combination with SNMPv3 requests

    WebConsole
    - Bugfix: Exact start- and endpoint for time intervals are not used for data monitoring

  • ServicePack 2

    NetworkManager
    - Bugfix: Log windows stored in profile are always opened as current log
    - Bugfix: Network nodes are not added when dragging nodes from logical view into a submap
    - Bugfix: Access violation occurs when adding threshold definitions to multiple history polls
    - Bugfix: Inconsistent maximum length for maps/profiles/filter configurations
    - Bugfix: Status information is not updated in map network item if no log entry exists for this network node
    - Bugfix: Context menu items for WebConsole contain a wrong relative path
    - Bugfix: XML settings are not accessible if a Business Connector license is available
    - Bugfix: Copy & Paste is not working for nodes in NodeManager
    - Bugfix: Event filter XML import causes error when imported to same profile or if password is contained
    - Bugfix: Batch files are not executed by scheduler if 'hide window' option is activated
    - Bugfix: Last item in correlation function cannot be deleted
    - Improvement: Group editing capabilities in group assignment dialogs
    - Improvement: Redundancy sites in log view site filter
    - Improvement: Showing MO instance names for poll objects in MO correlation
    - Improvement: Improved NetFlow menu display if large amount of netflow data exists
    - Improvement: Tree view in 'Goto Submap' selection dialog
    - New Feature: Custom history property sequences
    - New Feature: Map background image scaling
    - New Feature: GSM modem message dispatching
    - New Feature: Show history item details in poll definition dialog
    - New Feature: Optionally hide site tree for non-admin users in multi site environment using global settings

    Discovery Server
    - Bugfix: IPv6 address bit counts were not supported

    MulitSite
    - Improvement: Less memory usage and lower load for site systems while importing data

    Redundancy
    - New Feature: Event, Statistic, Responste Time and Availability data merging

  • ServicePack 1

    NetworkManager
    - Bugfix: Policy based poll entries with status 'suspended' cannot be deleted manually
    - Bugfix: Selection filter on Business Views is not updated when Business View elements are changed
    - Improvement: CIDR address format for IPv4 networks
    - Improvement: Site information in authentication sets (Multi Site)
    - Improvement: VLANs that are only assigned to one endpoint, are not shown in auto maps
    - Improvement: Default display option 'simple' in map views
    - New Feature: Timetick variables can be used as string threshold values
    - New Feature: Global type filter default settings in NodeManager

    ClassManager
    - Improvement: Remove-Button for PSM-File-Entry added

    Reporting
    - Bugfix: During the reporting service pack installation on Windows 2003 or Windows XP with SQL Server 2008 a message appeared, that the user group SQLServer2005ReportingServicesWebServiceUser$... doesn't exist.

    Discovery Server
    - Bugfix: Auto group function added topology nodes.
    - Improvement: Added 'maximum request duration' flag

    Webconsole
    - Bugfix: DeviceManager view cannot be displayed

    Database Server
    - Bugfix: Possible deadlock while MultiSite import

    MultiSite
    - Improvement: Filtering for import of past events

    Redundancy
    - Improvement: Execution of user tasks on system activating/deactivating

Update from older CINeMa or theGuard! NetworkManager versions

  • Please backup all data before installing the update!
    • REALTECH takes no responsibility on possible loss of data!
    • After Installation old databases are imported and updated respectively, automatically.
    • Please check the functionality of your event filters!
  • If you want to update from NetworkManager version 6.0 you have to call up the NetworkManager 6.1 setup.

Note: Detailed installation information can be found in the installation manual.

Further information

For further information see http://networkmanager.realtech.com.
The system is described in the whitepaper system concept.
A detailed description of the specific functions is described in the product service description of theGuard! Service Management Center.

Known problems

  • Common:
    • An ample measure of events or traps may overload the system. Prefilter can avoid this problem.
  • Huge databases:
    • When using lots of Agents: SQL-Server databases and distributed database servers are recommended. See Multi Site Edition.
  • Update of a distributed installation:
    • After the update of a distributed installation (e. g. NetworkManager and Servicecenter/ServiceDesk on two computers with a common database or at a separate computer with Microsoft SQL Server including reporting) local Database Server configurations refer to the same database. Thus it is impossible to start theGuard! Service Management Center until the settings are adjusted with the Database Administrator tool on each involved system.